BECOME A CONSUMER SERVICE ANALYSIS CLIENT - TAKE THE GUESSWORK OUT
Business depends on satisfied customers. Success depends on how well employees take care of customers and whether these customers are satisfied. Satisfied customers will return to do business with you time and again. Unsatisfied customers take their business elsewhere — and tell their friends and family to do the same.
Mystery Shopping takes the guesswork out of how employees are faring in customer service.
A bona fide and recognized public opinion survey methodology, mystery shopping provides independent, impartial feedback about service and product quality from the customerʼs point of view. Mystery shoppers give objective and quantifiable data that measures specific employee actions and behaviors. Take the information and use it effectively so business grows.
The number one rule of business is keeping the customer happy. Mystery shopping provides the necessary data to almost guarantee customer satisfaction — which will lead to more customers and more revenue.
Improving Customer Service is No Mystery - Pacific Business News, Feb 2010
Waikiki's Beachwalk is a frequent venue for Noelle Condon, CEO of Consumer
Service Analysis, whose mystery-shopper programs help her clients identify customer service issues.
"Local company's operatives offer retail revelations" - Hon. advertiser, Aug 2009
Secret shoppers tell businesses what clients really think...
SEEING BUSINESS FROM THE CUSTOMER'S
POINT OF VIEW
Consumer Service Analysis has a trained team of mystery shoppers who take seriously the role of providing the feedback necessary to measure customer service. We work with companies to help identify acceptable standards of behavior then create a survey instrument to measure employee compliance to the standards.
CSA has a variety of services that are tailored to individual companies:
- On-site Mystery Shops
- Telephone Performance Evaluations
- Internet Performance Evaluations
- Competitor Shops
Additionally, CSA offers consulting services in:
- Corporate training and employee retaining programs
- Development and management of incentive bonus programs
- Customer Service improvement programs.
Join CSA's Mystery Shopping Team
If you have an eye for details, like to shop, can follow simple directions, and can adhere to deadlines, you may be the perfect mystery shopper. The Consumer Service Analysis mystery shopping team is filled with ordinary people just like you. Use the links below to find out more about being a mystery shopper and how it can supplement your income.