Current and Former Client Testimonials

(In Alphabetical Order)
We have many locations spread out across the Aloha state and our challenge is managing them remotely. CSA services have been instrumental in monitoring our various properties across the Hawaiian islands.
Brett Ballinger


CSA has proven time and again that not only do they care about the service they offer to us, but also about our customers’ experience in our stores. We can rely on them for honest feedback and prompt attention to any questions we have. I would definitely recommend them for professional quality service.

Shannon Hammond

City Mill Co., Ltd

Consumer Service Analysis has a quality product and Noelle demonstrated her willingness to bend over backwards to accommodate our needs. The quality of the work produced is superior to other shopping services we have reviewed.

Reed E. Young

City Mill Co., Ltd

Consumer Service Analysis, Inc. provided excellent evaluations on how well our employees treated their customers. The reports we received revealed some surprising details which we used to restructure how we did things.

Tad Miura

Deja Vu Surf Hawaii

Noelle Condon and her team are very service oriented. They took every measure to understand our business and customized the shops according to our specific needs. We are highly satisfied customers!

Chris Wong

HMS Host

KTA Super Stores has had the pleasure of working with CSA for about 10 years.  Being able to work with a friendly and caring staff that understands the importance of assisting us with achieving world class service, with a local touch, is a tremendous asset for any business. Keeping regular customers and attracting new customers is the bloodline of a business, and the friendly staff at CSA can help you on the road to success.

Sean Benito

KTA Superstores

CSA has been a pleasure to work with. While some folks would just do whatever their client may wish, CSA provides critical yet honest feedback so we could do things even better. I have always had the impression CSA had my best interests at heart and they worked very hard to keep things operating smoothly.

David G. Sellars

KTA Super Stores

Consumer Service Analysis, Inc. has been working with Mobi PCS since 2010. Noelle Condon is our primary point of contact, and our interactions with her are pleasant. She is knowledgeable about her business and listens intently when we communicate our needs. She responds to our inquiries promptly, and handles issues quickly and efficiently. We are satisfied with the quality and service that CSA provides, and would recommend their services to others.

Kara Honda

Mobi PCS

Noelle and the entire CSA team are wonderful! I especially appreciate their prompt response to any request we have as well as the extra efforts made to accommodate our many changing needs. They ensure that from start to finish, the process is professional, accurate and timely. Their service and reporting are exceptional. I highly recommend CSA to anyone in need of professional, customized and timely reports.

Eunice Kwiatkowski

Sullivan Family of Companies

CSA carefully listens to our needs and have custom tailored a mystery shop program to accurately measure our customer service progress. They ensure that from start to finish, the process is professional, accurate and timely. They have an excellent network of shoppers in Hawaii and across the Mainland who complete our mystery shops on time and to our standards.

Beverly Sorensen

Sullivan Family of Companies

All Members of CSA are readily accessible, and any problems are cheerfully handled with a professional flair. I feel comfortable contacting them for any reason without worry that they are too busy for me. There are many aspects of this business that can cause bumps in the road, and CSA is a great company to have around to help smooth out the ride.

Pamela Wolfe

Times Supermarket

Customer service is our number one priority and CSA has been a great partner that has helped to ensure we are providing the best service to our customers. CSA has been on time and on budget with their services for our company. We will continue to utilize their services and we recommend CSA to other retail businesses.

Tricia Ejima

UH Auxiliary Enterprises

The professional team at Consumer Service Analysis assessed our needs, reviewed our desired outcomes, and designed a practical, easy to implement tool that allowed us to improve our member service scores by 56%, and the improved service is paying off in increased new member satisfaction and tour conversions. The website is easy to use and puts all past shops just a few mouse clicks away. We highly recommend Consumer Service Analysis.
Michael Doss

YMCA of Honolulu