Consumer Service Analysis provides companies with the competitive edge needed to survive and thrive in todayʼs economy. In business since 2008, and with a total of over 30 years in industry experience, CSA has the knowledge and expertise needed to guide clients toward a quality survey and easy-to-follow reports.
The company principal, Noelle Condon, focuses on personalized customer service and efficiency. Condon is a Mystery Shopping Providers’ Association (MSPA) Gold certified shopper. With multiple years of experience in various retail environments as well as over a decade of mystery shopping experience, she brings valuable insight to the program creation process.
Beverly Johnson, the client relations and business development manager, obtained her MBA from HPU and has experience internationally in the mystery shopping industry.
Both maintain the relationships formed with clients and shoppers alike.