SEEING BUSINESS FROM THE CUSTOMER’S
POINT OF VIEW

SEEING BUSINESS FROM THE CUSTOMER’S POINT OF VIEW

Consumer Service Analysis has a trained team of mystery shoppers who take seriously the role of providing the feedback necessary to measure customer service. We work with companies to help identify acceptable standards of behavior then create a survey instrument to measure employee compliance to the standards.

CSA has a variety of services that are tailored to individual companies:

On-site Mystery Shops
Telephone Performance Evaluations
Cybershops
Internet Performance Evaluations
Competitor Shops
Additionally, CSA offers consulting services in:

Corporate training and employee retaining programs
Development and management of incentive bonus programs
Customer Service improvement programs.

Mystery Shopping takes the guesswork out of how employees are faring in customer service.

SEEING BUSINESS FROM THE CUSTOMER’S POINT OF VIEW

Business depends on satisfied customers. Success depends on how well employees take care of customers and whether these customers are satisfied. Satisfied customers will return to do business with you time and again. Unsatisfied customers take their business elsewhere — and tell their friends and family to do the same.