Common Survey Questions

Facility
facility review
N

Was the exterior of the facility clean and well maintained?

N

Was the parking lot well lit (if applicable) and in good repair?

N

Was signage visible and in good condition?

N

Were the doors and windows clean?

N

Was the interior clean, with no trash or debris on the floors?

N

Were items/products neatly stocked and organized?

N

Was lighting/temperature appropriate?

Customer Service
CS-Girl
N

Was the employee neatly groomed and in proper uniform with a nametag?

N

Did the employee greet you with a smile and good eye contact?

N

Did the employee answer your questions politely, and with good product knowledge?

N

Did the employee suggest another item, or attempt to upsell?

N

Did the employee thank you or offer a friendly parting comment?

Quality
Produce Display
N

Were items of good quality, with no damaged merchandise visible?

N

Was your appetizer/entrée/dessert served at the right temperature, and did it taste good?

N

Were beverages served at the appropriate temperature?

N

Were any items past the expiration date?

We work closely with our clients to determine the additional types of questions to ask in order to collect relevant information.