Mystery Shopping takes the guesswork out of how employees are faring in customer service.
Business Depends on Repeat Customers
Satisfied customers will return to do business with you time and again. They will also recommend you to friends and family.
A bona fide and recognized public opinion survey methodologyMystery shopping provides independent, impartial feedback about service and product quality from the customerʼs point of view.
Objective and quantifiable data
Measures specific employee actions and behaviors. Clients have access to several graphs and charts to track progress over time.
Keep your customers happy
Mystery shopping provides the necessary data to improve customer satisfaction – leading to more revenue.
Consumer Service Analysis has a team of mystery shoppers who take seriously the role of providing the feedback necessary to measure customer service. We work with companies to help identify acceptable standards of behavior, then create a survey instrument to measure employee compliance to these standards.