Shopping in PinkBusiness depends on satisfied customers. Success depends on how well employees take care of customers and whether these customers are satisfied. Satisfied customers will return to do business with you time and again. Unsatisfied customers take their business elsewhere — and tell their friends and family to do the same.

Mystery Shopping takes the guesswork out of how employees are faring in customer service.

A bona fide and recognized public opinion survey methodology, mystery shopping provides independent, impartial feedback about service and product quality from the customerʼs point of view. Mystery shoppers give objective and quantifiable data that measures specific employee actions and behaviors. Take the information and use it effectively so business grows.
The number one rule of business is keeping the customer happy. Mystery shopping provides the necessary data to almost guarantee customer satisfaction — which will lead to more customers and more revenue.

Improving Customer Service is No Mystery - Pacific Business News, Feb 2010

Waikiki's Beachwalk is a frequent venue for Noelle Condon, CEO of Consumer Service Analysis, whose mystery-shopper programs help her clients identify customer service issues.
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"Local company's operatives offer retail revelations" - Hon. advertiser, Aug 2009

Secret shoppers tell businesses what clients really think...
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Join CSA's Mystery Shopping Team

If you have an eye for details, like to shop, can follow simple directions, and can adhere to deadlines, you may be the perfect mystery shopper. The Consumer Service Analysis mystery shopping team is filled with ordinary people just like you. Use the links below to find out more about being a mystery shopper and how it can supplement your income.

About Mystery Shopping | Characteristics of a Good Mystery Shopper | How it Works | FAQs

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