On-Site Mystery Shops
Individuals pose as real customers to confirm employee adherence to company policy, specific behavior standards, associate selling skills, facility cleanliness and quality of products. Shoppers complete an online survey following their shop to provide the most accurate information possible.
Cybershops and Internet Performance Evaluations
Our shoppers will visit your online store to evaluate service and responsiveness to email inquiries. Purchase and return scenarios also available.
Telephone Performance Evaluations
Provide customer service via telephone? Our shoppers can place calls to a specific individual, department and/or call center to determine how well calls are being handled. Phone calls can be recorded for an extra fee, and attached to survey forms for quick and easy client verification and access.
Our shoppers visit your competitorʼs stores to compare levels of service based on the same standards that you use within your organization, including mainland locations.
DATA TO IMPROVE THE WAY YOU DO BUSINESS
The ultimate goal of retail data collection is to provide qualified and useful information that companies can use to improve customer service efforts. To do this effectively, CSA works with you to customize a mystery shopping program that will provide the information you need.